Frequently Asked Questions

The Explorer plan is designed for students, researchers, and those learning about integrative medicine. It provides full research access, AI-powered analysis, and learning tools. The Professional plan includes everything in Explorer, plus clinical workflow tools like protocol methods, clinical intake research, treatment summaries, and EHR export - features designed for practicing clinicians working with patients.

Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period. Every plan starts with a 14-day free trial — no charge at all. After your trial, if you're not satisfied, our 30-day money-back guarantee means you can request a full refund on your first payment, no questions asked.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal through our secure payment processor, Paddle. All transactions are encrypted and PCI-compliant.

Yes! You can upgrade at any time. When you upgrade from Explorer to Professional, you'll pay the prorated difference for the remainder of your annual subscription period. Your new Professional features will be available immediately.

The Clinic plan supports 2-10 practitioners under one account with centralized billing. The clinic administrator can add and manage team members, view usage analytics, and handle all billing from a single dashboard. Each practitioner gets their own login with full Professional-level access. For clinics with more than 10 practitioners, please contact us for Enterprise pricing.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see it, check your spam folder or contact support.

During registration, practitioners provide their license information. Our team verifies credentials to ensure only qualified healthcare professionals access clinical tools. Verification typically takes 1-2 business days. You can use the platform immediately while verification is in progress.

We offer a 30-day money-back guarantee on your first payment. If you're not satisfied within 30 days of your first charge, contact us for a full refund — no questions asked. After 30 days, you can still cancel at any time and your access continues until the end of the billing period.

Yes. Hlistix is hosted on Google Cloud Platform, which offers HIPAA-eligible services. All data is encrypted in transit and at rest. We store only limited patient identifiers (name, age) as entered by the practitioner. We never sell or share your data with third parties. For more details, see our Privacy Policy.